Yourgi App

Miscellaneous

• Can I add my business to the Yourgi app for my customers?

Download & Registration

• My personal information is incorrect in the app. How can I fix it?
• I’ve signed up with Yourgi but my pet’s information is incorrect.
• How can I fix my profile if it's missing owner or pet info, there are duplicate pet profiles, or deceased pet profiles are showing?
• I've visited a Yourgi location before, but my contact info wasn't found while registering. Can I locate it, so my information can be imported to Yourgi?
• How do I download the app?
• I’m not able to finish registering in the app, or I get a network error after I create a password during registration.

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Account Management

• How do I add a new pet to my Yourgi account?
• I want to change my password, or I’ve forgotten or lost my username/password, what do I do?
• I want to delete my Yourgi account, how do I do that?
• How can I update my email address in Yourgi?

Scheduling Questions

• How do I change or cancel an appointment in Yourgi?
• How can I tell if my request is approved?
• Why did my request disappear from the app?

Immunization Record

• Can I store additional pet records on my app profile?
• What type of pet records will be imported to my Yourgi profile?
• My pets are missing their immunization records in the app, how can I get them?
• I'm having a problem uploading my vaccination information. How can I upload them?
• Why is it taking so long to verify my uploaded vaccination files?