Download & Registration
- How do I sign up for Yourgi?
- Can I add my business to the Yourgi app for my customers?
- How do I download the app?
- I’m not able to finish registering in the app, and I get a network error after I create a password during registration.
- When I enter my name to sign-up with Yourgi there are several duplicate accounts.
- I entered my phone number to join Yourgi but it didn’t pull up my existing center account information to be imported to my app.
Account Management
Incorrect Personal or Pet Information
- My account is showing pets that are deceased, or that I no longer have, how can I remove them?
- My account is missing pets, my pets are incorrect, or I have duplicate pet profiles on my account. How do I fix this?
- My personal information is incorrect in the app. How can I fix it?
- I’ve signed up with Yourgi but my pet’s information is incorrect.
Scheduling
Immunization Record
- What type of pet records can I expect to see imported in my Yourgi profile?
- My pets are missing their immunization records in the app, how can I get them?
- I'm having a problem uploading my vaccination information. How can I upload them?
- Why is it taking so long to verify my uploaded vaccination files?