Skip to main content
Yourgi Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Yourgi
  2. Yourgi App

Yourgi App

Download & Registration

  • How do I sign up for Yourgi?
  • I’m not able to finish registering in the app, and I get a network error after I create a password during registration.
  • When I enter my phone number to join Yourgi there are duplicate pets or accounts to import.
  • I entered my phone number to join Yourgi but it didn’t pull up my existing center account information to be imported to my app.

Account Management

  • How do I add a new pet to my Yourgi account?
  • I want to change, or I’ve forgotten my password, what do I do?
  • I want to delete my Yourgi account, how do I do that?
  • How can I update my email address in Yourgi?

Incorrect Personal or Pet Information

  • My account is showing pets that are deceased, or that I no longer have, how can I remove them?
  • My account is missing pets, my pets are incorrect, or I have duplicate pet profiles on my account. How do I fix this?
  • My personal information is incorrect in the app. How can I fix it?
  • I’ve signed up with Yourgi but my pet’s information is incorrect.

Scheduling

  • How do I change or cancel an appointment that’s been requested/approved?
  • How can I tell if my request is approved?
  • Why did my request disappear from the app?

Immunization Record

  • My pets are missing their immunization records in the app, how can I get them?
  • I’m having a problem uploading my pet's vaccination information. How can I fix this?
  • Why is it taking so long to verify my uploaded vaccination files?
Yourgi