Yourgi App

Download & Registration

• How do I sign up for Yourgi?
• Can I add my business to the Yourgi app for my customers?
• How do I download the app?
• I’m not able to finish registering in the app, and I get a network error after I create a password during registration.
• When I enter my name to sign-up with Yourgi there are several duplicate accounts.
• I entered my phone number to join Yourgi but it didn’t pull up my existing center account information to be imported to my app.

Account Management

• How do I add a new pet to my Yourgi account?
• I want to change my password, or I’ve forgotten or lost my username/password, what do I do?
• I want to delete my Yourgi account, how do I do that?
• How can I update my email address in Yourgi?

Incorrect Personal or Pet Information

• My account is showing pets that are deceased, or that I no longer have, how can I remove them?
• My account is missing pets, my pets are incorrect, or I have duplicate pet profiles on my account. How do I fix this?
• My personal information is incorrect in the app. How can I fix it?
• I’ve signed up with Yourgi but my pet’s information is incorrect.

Scheduling

• How do I change or cancel an appointment that’s been requested/approved?
• Why are there no locations listed when I search for services?
• How can I tell if my request is approved?
• Why did my request disappear from the app?

Immunization Record

• What type of pet records can I expect to see imported in my Yourgi profile?
• My pets are missing their immunization records in the app, how can I get them?
• I'm having a problem uploading my vaccination information. How can I upload them?
• Why is it taking so long to verify my uploaded vaccination files?